Health Advocate can help people address a whole host of healthcare and insurance-related issues that include.
- Finding the best providers or hospitals
- Untangling medical bills
- Locating eldercare and support services
- Securing second opinions
- Navigating insurance coverage
- Explaining conditions and treatment options
I've used the service myself a number of times. Health Advocate once wrote a successful appeal letter for me when I had lab charges denied that were provided through a participating doctor, a couple of years ago they helped me find a physical therapist near the office with available appointments, and I just called them again to help me find a doctor with a particular speciality and to get information about treatment options for a specific condition.
The service is reasonably priced at $2.10 per covered employee/retiree per month. The current utilization report suggests that they saved us $20,838 from 12/1/2010 through 9/30/2011. (That's mostly an estimate of productivity savings.) During that period, our coverage cost about $6,400. Not a bad ROI.
If you're covered under the ASHA plan, you can call Health Advocate at 866-695-8622.